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Quality management & manualization

(June 8, 2017) - It is desirable that logistics quality management has been talked worldwide, but the problem is the methodology and target to detail such management.
Quality management & manualization

The importance of quality control in logistics: Damage arising in logistics

In a series of food scandals, there used to be a case, where there was a big food poison, due to wrong shipment of pending products for product reinspection purposes.

This was due to mistakes from the logistics company and caused huge damages.

Though there are issues related to sales compliances of such as exchanging of products and display of defect products, logistics process and facilities are also to be blamed.

If condition in which the quality was assured during the production process cannot be kept during logistics process, huge efforts will become down the drain.

Therefore, logistics is the final process in the quality control of the whole company and is the important connecting point with customers.

Failing to control the entrusted logistics company as a part of the process will result in the inability to implement the product quality to the final consumer.

Quality control in transportation

Though, it is obvious that there factually are wrong display or defect products, in transportation process, the important priority is to maintain the quality of products which was assured during manufacture process and not to let damages arise.

Furthermore, as the last point in logistics, logistics company also have the responsibilities to solve the problems themselves when it comes to claim from customers on their part, or transfer the claim to manufacture divisions if it is on the previous process point.

With regards to quality control, let’s consider from the following:

Requirements for quality during transportation

  • Preserving products of which the quality was assured in manufacture: Preservation environment, outside impact
  • Avoiding mistakes/troubles: Wrong shipment/wrong delivery
  • Strengthen support and contacting functions with customers: Delivery technology retail support

(Attractive and dynamic quality)

  • Corresponding to customers’ high demand: Service standards, systematization…
  • Transfer the customers’ claims to the previous process: Bearing the cost for the part it is responsible for.
  • Environmental correspondence/enterprise social responsibilities: minimize damage to the environment, and other methods
  • Service advice and operation planning capacity:

It is important to standardize the long-short term goals, with the sales team leading while involving all employees.

Quality control

Logistics, as a service that is not a part of the manufacture process, has its own quality control, and it is important to bear in mind who to provide the services to.

Basically, it is the customers’ concept as well as the delivery customers’ concept.

Through the acceptance of services, it continues providing good services to the last consumer.

The fact that the previous process as the order party to obviously looked at as customers.

This should be taken as the basics in management and be acted on accordingly.

The method to implement quality control in transportation process

  1. Clearly understanding the customers’ concept

Clarifying the relationships between the quality demand (order customer) and quality assurance (implementer)

Quantifying the current services,

  1. Quantify the problems in actual operation: Analyzing data, avoiding problematic items (prioritization)
  2. Categorizing the causes from the results

Analyzing process, avoiding bad causes

  1. Building a preventive measure for reoccurance

Avoiding making the same mistake twice

  1. Implementing PDCA cycle, creating management status

Damage and loss’s two sides

It is important to raise awareness in minimizing mistakes and troubles, as well as taking in to one’s account for the damages, partly, sales should take the leadership, but if the topdown approach is not parallel reformed, the bottom up approach as written above will also not change.

In order to strengthen the quality of services it is important to look at the two sides of damages.

The later written top down, no matter how it is, it helps to solve problems but the previous one creates the problems. If properly handle these two sides, it is possible to increase the quality strength of the whole organization.

If not, it will be impossible to implement the quality control broadly.

For quality control capacity, as a transportation process, this is standard, in applying for logistics and supply chain, this is an important issue.